FAQ

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.

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Shopping Information

What products do you offer at Gurunanak Suit and Saree?

We specialize in high-quality women’s ethnic wear, including cotton suits, designer sarees, salwar suits, lehengas, and festive collections.

Are all products available online?

Yes, most of our collection is available online. However, some exclusive pieces may be available only at our physical showroom.

Do you offer customization or stitching services?

Yes, we provide customization and stitching services on selected outfits to ensure a perfect fit.

How can I place an order?

You can place an order directly through our website by adding items to your cart and proceeding to secure checkout.

Payment Information

What payment methods do you accept?

We accept all major credit cards, debit cards, UPI, net banking, and digital wallets.

Is Cash on Delivery (COD) available?

Yes, COD is available for selected pin codes within India. The option will appear at checkout if your location is eligible.

Are my payment details secure?

Absolutely. We use trusted and encrypted payment gateways to ensure your transactions are safe and confidential.

Do you charge extra fees for online payments?

No, we do not charge any additional fees for online transactions. You only pay the amount displayed at checkout.

Return & Exchange

What is your return policy?

We accept returns within 7 days of delivery if the product is unused, unwashed, and in its original packaging with tags intact.

How do I initiate a return or exchange?

You can request a return or exchange by contacting our customer support team via email or phone with your order details.

Are there any items not eligible for return?

Yes, customized, altered, or discounted products are not eligible for return or exchange.

What should I do if I receive a damaged or defective item?

In such cases, please notify us within 48 hours of delivery with photos of the damaged item. We will arrange a replacement or refund as per your preference.